Privacy Policy

Effective date: January 1, 2021

Sawgrass Fragrance Outlet operates this store and website, including all related content, features, tools, products, and services, to give you, our customer, a carefully selected shopping experience (the “Services”). Our online store is powered by Shopify, which makes it possible for us to offer the Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, buy from us, or get in touch with us. If this Privacy Policy and our Terms of Service ever contradict each other, this Privacy Policy takes priority when it comes to how your personal information is collected, processed, and shared.

Please read this policy carefully. By using any of the Services, you confirm that you have read and understood it.

Personal Information We Collect or Process

“Personal information” means any information that identifies you, describes you, or can reasonably be linked to you or another person. It does not include information that has been anonymized or can no longer be traced back to an individual.

Depending on how you use the Services, we may collect or process these types of information:

  • Contact details: your name, billing and shipping addresses, phone number, and email address
  • Financial information: payment card details, transaction records, payment confirmations, and other payment-related data
  • Account information: your username, password, preferences, and settings
  • Transaction information: products you viewed, added to your cart or wishlist, bought, returned, exchanged, or cancelled
  • Communications: what you share with us when you contact customer support
  • Device information: your IP address, browser type, device identifiers, and network details
  • Usage information: how you move through and use the Services

Where We Get Your Information

We may receive personal information from:

  • You, when you create an account, place an order, contact us, or otherwise use the Services
  • Cookies and similar technologies, which work automatically while you browse
  • Service providers who collect or handle information for us
  • Business partners and other third parties, where the law allows it

How We Use Your Information

Running and improving the Services
To handle orders, payments, shipping, returns, exchanges, and accounts, to remember your preferences, to suggest products, and to make shopping with us better.

Marketing and advertising
To send you promotions by email or other permitted channels, and to show you ads based on how you have used the Services.

Security and fraud prevention
To verify accounts, protect transactions, spot fraud or suspicious behavior, and keep our Services and customers safe.

Communication
To answer your questions, provide support, and stay in touch with you.

Legal compliance
To follow applicable laws, regulations, and legal procedures, and to enforce our terms and policies.

Who We Share Information With

We may share personal information in these situations:

  • With Shopify and trusted service providers who help with payments, hosting, analytics, fulfillment, shipping, and customer support
  • With marketing and advertising partners for personalized advertising, as far as the law permits
  • When you ask us to share it or give your consent
  • With affiliates or within our corporate group
  • As part of a business transaction such as a merger, acquisition, or bankruptcy
  • To meet legal obligations or to protect our rights and the rights of others

Our Relationship with Shopify

Shopify hosts the Services and processes personal information so that we can provide and improve them. Information you submit may be shared with Shopify and with third parties located outside your country of residence.

Shopify may also use information from your visits to our store and to other merchants’ stores to offer you improved features. In those cases, Shopify acts as an independent data controller.

To learn more about how Shopify handles personal information, or to use your rights with Shopify, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to other websites. We are not responsible for their content or privacy practices, so please read their policies before sharing any personal information.

Children’s Data

The Services are not meant for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has given us personal information, please contact us and we will delete it on request.

Security and Retention

We take reasonable steps to protect your personal information, but no system can be completely secure. How long we keep information depends on legal, operational, and contractual needs.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access your personal information
  • Have your personal information deleted
  • Correct information that is inaccurate
  • Request a portable copy of your data
  • Opt out of the sale or sharing of your personal information for targeted advertising

You can unsubscribe from our marketing emails at any time. Using your rights will never lead to unfair treatment. You can make a request through the Services or by contacting us directly, and we may need to confirm your identity before we act on it.

International Transfers

Your personal information may be transferred to and processed in countries other than where you live. Where required, we rely on appropriate safeguards, such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

Contact

Questions about this Privacy Policy, or want to use your rights? Please reach out:

Sawgrass Fragrance Outlet
Email: support@sawgrassfragranceoutlet.com
Data Controller: Sawgrass Fragrance Outlet