Terms of Services

Effective date: January 1, 2021

Welcome to Sawgrass Fragrance Outlet. These Terms of Service explain the rules for using our website and buying from our online store. Please read them before placing an order.

1. Who We Are

This website is operated by Sawgrass Fragrance Outlet (“we,” “us,” “our”), a fragrance retailer located at Sawgrass Mills, Sunrise, Florida, United States. By browsing this site or placing an order, you (“you,” “the customer”) agree to these Terms and to our Privacy Policy, Shipping Policy, and Return Policy.

If you do not agree with any part of these Terms, please do not use the site.

2. Eligibility

You must be at least 18 years old, or the age of majority in your state, to place an order. If you are younger, a parent or legal guardian must make the purchase for you. You must also be able to enter into a binding contract under U.S. law.

3. Our Authenticity Commitment

Every product we sell is brand new, original, and sourced from authorized distributors and approved wholesale partners. We do not sell imitations, counterfeits, or “inspired by” products. If you believe an item you received is not authentic, contact us within 30 days of delivery. After verification, we will refund the full purchase price, including shipping.

4. Product Information

We work hard to describe our fragrances and show our bottles accurately. However:

  • Packaging, bottle design, or box artwork may change over time as brands update their products. Such changes do not affect authenticity.
  • Scent descriptions (such as “fresh,” “woody,” or “floral”) are meant as a guide. Fragrance is personal, and the way a perfume smells can vary from person to person.
  • Colors on your screen may differ slightly from the actual product.
  • Fragrance size (ml/oz) is stated on every product page. Please check it before ordering.

5. Prices and Payment

All prices are listed in U.S. dollars (USD). Prices may change at any time, but the price you see at checkout is the price you pay. Sales tax is added where required by law.

We accept major credit and debit cards and other payment methods shown at checkout. Payments are processed through a secure, encrypted connection, and we never store your full card details on our servers.

If we discover a pricing error, we may cancel the order and refund you in full, or give you the option to buy at the correct price.

6. Placing and Accepting Orders

Showing a product on our site is an invitation to order, not a guaranteed offer. When you place an order, you are making an offer to buy. We accept it only when we send you a shipping confirmation. We may decline or cancel an order, for example if:

  • an item is out of stock or the price was listed incorrectly,
  • we cannot verify your payment or contact details,
  • we suspect fraud or resale abuse,
  • the quantity exceeds our per-customer limits.

If we cancel a paid order, you will be refunded in full.

7. Shipping Restrictions

Perfumes contain alcohol and are classified as flammable liquids. Because of this:

  • We ship within the United States only, unless stated otherwise on the site.
  • Some items cannot be shipped by air, and certain addresses (such as P.O. boxes or APO/FPO) may require ground shipping or may not be available.
  • Delivery times shown at checkout are estimates, not guarantees.

Full details are in our Shipping Policy. Risk of loss passes to you when the carrier delivers the package to the address you provided. Please double-check your shipping address before confirming your order.

8. Returns and Refunds

You may return unopened and unused products in their original sealed packaging within 30 days of delivery. For hygiene and safety reasons, we cannot accept returns on opened or used fragrances unless the product is damaged, defective, or does not match your order. Refunds are issued to your original payment method. Details are in our Return Policy.

9. Your Account

If you create an account, you are responsible for keeping your login details private and for all activity under your account. Please give us accurate information and keep it up to date. Let us know right away if you suspect unauthorized access. We may suspend accounts that show suspicious or abusive activity.

10. Acceptable Use

When using this website, you agree not to:

  • break any law or violate someone else’s rights,
  • attempt to hack, overload, or interfere with the site,
  • upload viruses or harmful code,
  • use bots or scrapers to collect prices, images, or customer data,
  • buy in bulk for resale without our written permission,
  • post false, offensive, or misleading reviews.

11. Reviews and Customer Content

When you submit a review, photo, or comment, you confirm it is honest and yours to share. You give us a non-exclusive, royalty-free right to display it on our website and marketing. We may remove content that breaks these Terms.

12. Intellectual Property

All text, photos, logos, and design on this website belong to Sawgrass Fragrance Outlet or are used with permission. Brand names and trademarks displayed on product pages belong to their respective owners and are used only to identify the genuine products we sell. You may not copy or reuse our content for commercial purposes without our written consent.

13. Third-Party Services and Links

We use trusted third parties for payment processing and shipping, and our site may link to other websites. We are not responsible for the content or practices of those third parties.

14. Limitation of Liability

To the fullest extent allowed by law, Sawgrass Fragrance Outlet is not liable for indirect or incidental damages arising from your use of the site or products. Our total liability for any claim will not exceed the amount you paid for the product involved. Nothing here limits your rights under applicable consumer protection laws, including your right to a refund for products that are not authentic or not as described.

Fragrance safety note: Fragrances may cause skin reactions in some people. Please read the label, perform a patch test if you have sensitive skin or allergies, keep products away from flames and heat, and keep them out of reach of children.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted here with a new effective date. Orders are governed by the Terms in effect at the time you place them.

16. Governing Law

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law. Any dispute will be handled in the state or federal courts located in Broward County, Florida, unless the law requires otherwise.

17. If Part of These Terms Is Invalid

If any section of these Terms is found to be unenforceable, the rest remains in effect.

18. Contact Us

Questions about these Terms or your order? We are happy to help.

Sawgrass Fragrance Outlet
Sawgrass Mills, Sunrise, Florida, USA
Email: support@sawgrassfragranceoutlet.com
Store hours: Monday to Saturday, 10 AM to 9 PM; Sunday, 11 AM to 7 PM