Return Policy

We hope you love your fragrance, but if something isn’t right, we’ll make the return process as simple as possible at Sawgrass Fragrance Outlet.

Returns

• You can return an order within 30 days after you receive it.
• The customer pays the shipping costs for the return.
• Please send your return with a tracked shipping service. We cannot be held responsible for return packages that are lost or sent without tracking.

How to Return Your Order

Step 1: Get in touch
Send an email to support@sawgrassfragranceoutlet.com with your order number and the reason for the return. We will reply with instructions.

Step 2: Ship it back
When you have our instructions, send the items to the return address we give you. Use a shipping service that provides a tracking code, since you are responsible for the package until it reaches us.

Step 3: Receive your refund
Once your return has arrived and our team has checked it, your refund will be processed within 7 business days. The money goes back to the payment method you used for the order.

Cancelling an Order

Changed your mind right after ordering? No problem.

• You can cancel an order within 1 hour after placing it.
• After that, your order may already be in preparation and can no longer be cancelled.
• To cancel, email us as soon as possible at support@sawgrassfragranceoutlet.com.

Good to Know

• Returned items must be new, unused, and in their original condition, with the original packaging and seals intact.
• Items that show signs of use or damage may not qualify for a refund.
• We may decline returns that do not meet these conditions.
• Return shipments are sent to our warehouse at the customer’s expense. If you start the return yourself, we do not reimburse the return shipping costs.
• Shipping fees depend on the carrier and service you choose.

Questions or need help? Email us at support@sawgrassfragranceoutlet.com.